Platform
Connect the office, the field, and the customer.
For landscaping, irrigation, and sprinkler repair businesses: keep the request, the work, and the follow-up connected as each job moves through your team.
Work-order software for landscaping and irrigation businesses
Groundlark is a cloud application for landscape and irrigation contractors. It connects the request a customer makes, the work order your team completes, the checks your technicians record and the conversation with the customer, so the office and the field work from the same record.
It runs in a web browser on a computer or a phone, with nothing to install. Every customer is set up with assisted onboarding, so the workflows match how your business already runs.
Customer intake
Capture inquiries and keep the details available for follow-up.
Give every new request a clear starting point, so the people following up have the details they need instead of piecing them together later.
- Online request form with photos for residents and customers
- Requests arrive as work orders for the right property
- Lead tracking from first contact through accepted proposal
- Convert a lead into a work order when the job is won
Work orders
Organize work details, status, and the team's next steps.
Keep the job, its current status, and what needs to happen next in one record your team can work from.
- Statuses: New, In Progress, Awaiting Approval, and Closed, with reopening
- Assign to a person or crew, flag urgent jobs, and add labels
- Request types: irrigation, maintenance, drainage, and extra services
- Search and filter by street, property, status, or assignee
- Field photos and a full activity history on every job
Property checks
Record field observations and keep internal checks distinct from customer messages.
Note what the crew found on site and keep internal observations separate from what the customer sees.
- Wet checks with pass, fail, or could-not-inspect for each zone
- Findings become follow-up tickets with parts and before/after photos
- Property inspections with observations, photos, and voice notes
- Wet-check reports as PDF or CSV
- Internal checks stay internal: nothing is shown to customers
Customer communication
Keep relevant communication connected to the work.
Keep the conversation with a customer alongside the work it relates to, so context is not lost between the office and the field.
- Two-way text and email threads attached to each work order
- Internal notes by default; mark notes the customer should see
- Completion updates with notes and photos when a job closes
- Customers can reply that it's resolved or still needs attention
- STOP opt-outs respected automatically
Team access
Give team members access appropriate to their role.
Invite your team and give each person access that matches the work they do.
- Roles for admins, supervisors, managers, community managers, and employees
- Limit access by community or request type
- Grant extra permissions to individual people
- Quick PIN sign-in for field staff
More in the platform
Additional tools are available depending on your plan and setup. We'll walk through what fits during onboarding.
Parts tracking
Record parts used on each job and review usage by property.
Reports
Community reports as PDF and parts and time exports as CSV.
Time and site check-in
Crews clock in and out at work sites from their phone.
Reminders and notices
Internal follow-up reminders and notices for the communities you serve.
Make Groundlark part of your team.
Explore plans with website integration, personal onboarding, and room to grow. Starting at $300 per month for up to 50 users.
Available capabilities vary by plan. Every customer completes assisted onboarding before operational access is activated.