A typical request
Choose a recent repair, maintenance issue, or inspection finding. We'll follow it from the first message to the final update.
How it works
A guided start, built around your business.
Groundlark is set up with you, not handed over as a blank account. Here is what happens from choosing a plan to everyday use.
Start with the work
Bring your process. We'll work through it together.
Whether your day revolves around sprinkler repairs, landscape maintenance, or irrigation inspections, setup starts with the way requests move through your team today.
You don't need a finished migration plan before your onboarding call. These four things give us a useful starting point.
Your office and field team
Tell us who receives requests, assigns work, handles approvals, and closes the job. A small team may have one person doing several of these.
The properties you serve
Describe your mix of homes, communities, and commercial sites, including what managers or residents need to hear back from you.
The tools you use today
Bring a list of the software and spreadsheets you rely on. We'll discuss what stays in place and which workflows Groundlark would handle.
Onboarding steps
- Step 1
Choose your plan.
Compare Essentials and Growth, or contact us about Enterprise. Standard plans do not require a sales call.
- Step 2
Subscribe.
Pay for your selected plan. Monthly billing and your assisted onboarding service start at signup.
- Step 3
Book your onboarding call.
After purchase, schedule your kickoff. We work through your team, current process, website, and setup needs together.
- Step 4
Configure and prepare.
We work through the agreed setup, integrations, and team preparation.
- Step 5
Test, train, and activate.
We complete the required checks and training before activating operational access.
- Step 6
Keep in touch.
Reach Groundlark for support as your team uses the software.
Payment and activation are separate steps.
At signup
Your subscription and the paid onboarding service begin, with monthly billing from that date. Setup starts with a guided kickoff.
After setup, testing, and training
We activate operational access once the required setup, testing, and training are complete.
Booking a walkthrough is a conversation about your business. It does not start a subscription or schedule onboarding.
Practice the handoffs before your team goes live.
Training should reflect a real day at your business. We use the agreed workflows to check the details with the people who will use them.
Office workflow
Walk through receiving a request, deciding who owns the next step, and finding the job's history when a customer calls.
Field workflow
Have the people doing the work practice finding the right record, adding an update, and recording what needs another visit.
Communication and access
Review who should see internal notes, who handles customer updates, and the access each team member needs.
Choose a plan. We’ll help with the setup.
Compare the team sizes, website services, and support included with each plan.